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Privacy Policy

PRIVACY POLICY

Last Updated: 26-02-2026
Merchant: Old Bazaar General Trading LLC, a company registered in Dubai, United Arab Emirates, acts as the data controller for the personal data collected through the Platform.

Country of Domicile: United Arab Emirates Website: www.bakkal.ae

 

1. Introduction

Old Bazaar General Trading LLC ("Bakkal.ae", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Policy.

 

 

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order history

  • Account login details

Payment information is processed securely by certified third-party payment providers.
We do NOT store full credit/debit card numbers or CVV codes.

 

 



2.2 Technical & Usage Data

We may automatically collect:

  • IP address

  • Device type

  • Operating system

  • Browser type

  • Location data (approximate)

  • Pages viewed

  • Time spent on Platform

  • Clickstream data

 

 

2.3 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain session integrity

  • Store shopping cart data

  • Analyze performance

  • Personalize content

  • Deliver marketing communications

You may disable cookies via browser settings. Some functionality may be limited.

 

 

3. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to fulfill your order)

  • Legal obligations (VAT, accounting compliance)

  • Legitimate interests (fraud prevention, service improvement)

  • Your consent (marketing communications)

 

 



4. How We Use Your Information

We use personal data to:

  • Process and deliver orders

  • Coordinate delivery

  • Communicate order updates

  • Provide customer support

  • Prevent fraud and unauthorized transactions

  • Improve our services

  • Personalize user experience

  • Send promotional communications (with opt-out option)

  • Comply with legal and regulatory requirements

 

 

5. Apple Pay & Payment Security

When using Apple Pay:

  • Transactions are encrypted and tokenized.

  • Authentication is handled by Apple and your issuing bank.

  • We do not receive or store full card details.

Payment transactions are processed via PCI-compliant payment gateways.

 

 

6. Sharing of Information

We do NOT sell or rent personal data.

We may share data with:

  • Payment processors

  • Delivery partners

  • IT and hosting providers

  • Customer support systems

  • Government authorities where legally required

All third-party service providers are contractually obligated to protect your data.

 

 

7. International Data Transfers

Your information may be processed or stored outside the UAE by service providers.

Where data is transferred internationally, we ensure appropriate safeguards consistent with applicable data protection laws.

 

 

8. Data Security

We implement industry-standard technical and organizational security measures, including:

  • SSL encryption

  • Secure servers

  • Access control restrictions

  • Fraud detection systems

However, no system can guarantee 100% security.

 

 

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal and tax requirements

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

 

 

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent for marketing at any time

  • Request data portability (where applicable)

We may request identity verification before processing rights requests. We will respond within a reasonable timeframe in accordance with applicable law.

To exercise your rights, contact:
📧 customercare@bakkal.ae

 

 

11. Fraud Prevention & Security Monitoring

We may use automated systems to detect fraud, suspicious activity, or payment abuse.

If fraud is suspected, we may suspend transactions or accounts and share relevant information with payment institutions.

 

 

12. Children's Privacy

Our Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

13. Data Breach Notification

In the event of a data breach that poses a risk to your rights or freedoms, we will take appropriate action in accordance with applicable law, including notifying relevant authorities and affected users where required.

14. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated Policy.

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of Dubai Courts.